Correcting Manual Tax Payments and Rescheduling EFT

Overview

This article explains how to correct tax payments that are marked as manual and how to reschedule an EFT tax payment when a due date is within 30 days. Use this guidance when a bank account change or another interruption has caused tax payments to fall out of the automatic EFT process, so payments can be brought back into the automated schedule and manual entries can be cleared without creating duplicate records on the applicable quarterly compliance form.

When to Use This Process

Use this process when:

  • A client's bank account has changed and tax payments are now showing as manual instead of automatic.

  • Tax payments have not been paid and the due date is approaching.

  • A manual tax payment line item needs to be cleared so it can be properly recorded without being counted twice.

Step 1 — Confirm the Tax Due Date

Before making changes, confirm the due date of the affected tax payment. The next action depends on how close the due date is:

  • If the due date is within 30 days, the payment can be rescheduled to EFT through E-Services > Taxes.

  • If the due date has passed or the payment must remain manual, proceed to the steps for clearing the manual line item.

Step 2 — Reschedule the Payment Through E-Services (If Due Within 30 Days)

To reschedule a tax payment for EFT processing when the due date is within 30 days:

  1. Navigate to E-Services > Taxes.

  2. Locate the affected tax payment in the list.

  3. Select the "+" icon at the bottom of the screen to reschedule the payment.

  4. Confirm the payment is now scheduled for EFT processing.

Step 3 — Clear Manual Tax Payment Line Items

For any tax payment currently marked as manual, follow these steps to clear the manual line item correctly so it is not recorded twice:

  1. Select the line item associated with the manual payment.

  2. Choose the option Pay Different Amount.

  3. Enter zero (0) as the amount.

  4. Select OK to confirm the zero amount.

  5. Select the same line item again.

  6. Proceed with recording the payment within the system.

Completing these steps ensures the manual line item is cleared properly and prevents the payment from being recorded twice, which could otherwise result in discrepancies on the applicable quarterly compliance form.

Preventing Future Manual Payments

To help ensure tax payments continue to process automatically going forward:

  • Verify that the current bank account on file is accurate and active.

  • Confirm that EFT settings for the client's federal and state taxes are enabled and up to date.

  • Monitor the tax payment schedule after any bank account change to catch payments that may fall to manual status.

  • Address any manual payments promptly so due dates are not missed.

Tips for a Smooth Correction

  • Always confirm the due date before rescheduling — payments outside the 30-day window may not be eligible for automatic rescheduling.

  • Enter zero when using Pay Different Amount to avoid duplicating the payment when it is recorded.

  • Review the quarterly compliance form after the correction to confirm the payment is not counted twice.

Key Takeaways

  • Tax payments due within 30 days can be rescheduled for EFT through E-Services > Taxes using the "+" icon at the bottom of the screen.

  • Manual tax payment line items should be cleared using Pay Different Amount set to zero, followed by re-selecting the line item and recording it in the system.

  • Completing these steps prevents the payment from being recorded twice on the quarterly compliance form.

  • After bank account changes, verify EFT settings and monitor the tax payment schedule to prevent recurring manual payments.