Understanding the Direct Deposit Recall Process

Overview

A direct deposit recall is a request to reverse or pull back a direct deposit after it has been submitted to an employee's bank account. This can be used when there is an error in the payroll amount, such as an overpayment, duplicate payment, or a deposit sent to the incorrect employee (receiver). Please note – these are the only instances when a recall can be used. This article explains how the recall process works, what to expect, and how to monitor the status of a request.

How the Recall Process Works

Step 1: Submit the Recall Request

Submit a recall request through E-Services. This sends the request through banking channels to the employee's receiving bank.

Step 2: Bank Processing

Once submitted, the request is processed through the banking system. It can take up to 5–7 business days to receive a response. Immediate results are not available during this period. A refund is automatically scheduled in the program. However, this does not mean that the client will receive the funds back. This is based on the recall outcome as described below.

Step 3: Recall Outcome

There are two possible outcomes:

  • Successful Recall — The employee's bank approves the request and the funds are still available. The funds are returned accordingly.
  • Unsuccessful Recall — The employee's bank declines the request or the funds are no longer available. In this case, the recall will fail and you may need to work directly with the employee to recover the funds.

Step 4: Monitor the Status

You can check the status of a recall at any time by navigating to E-Services > Recall > Previous Recalls. This screen will show whether the recall is pending, successful, or failed.

Important Notes

  • Recalls are not guaranteed. The outcome depends on the receiving bank and whether sufficient funds are available in the employee's account.
  • The process takes time— bank processing takes up to 5–7 business days and cannot be expedited.
  • If a recall is unsuccessful, recovery of the funds will need to be coordinated directly with the employee.
  • Recalls are only for direct deposits. Taxes and child support cannot be recalled.