EFT Application Error Codes: Troubleshooting & Resolution Guide
This article covers common EFT application error codes, what they mean, and the steps required to resolve them.
Principal Officer Address Missing
What this means: The principal's current residential address is missing or incomplete on the application.
How to resolve:
- Update the principal address for the client. The principal must have their full current residential address on the application, including street address, city, state, and ZIP code.
- Once updated, resubmit the application.
Information for Direct Deposit Missing
What this means: The number of employees set up for direct deposit in Payroll Relief does not match the number of employees entered on page 1 of the application.
How to resolve:
- Compare the employee count entered on page 1 of the application against the number of employees actually set up for direct deposit in Payroll Relief.
- Correct whichever value is inaccurate and resubmit.
Employer Signature Missing
What this means: A required signature is missing or a required checkbox has not been checked on one of the application pages. The error does not specify which page.
How to resolve:
- Review all pages of the application for any unchecked checkboxes or missing signatures.
- Have the employer sign or check the applicable fields.
- Resubmit the application.
EFTPS Name Mismatch / TIN Mismatch
What this means: The business name or TIN on the EFT application does not match what the IRS has on file for the EIN. EFTPS was rejected due to this discrepancy.
How to resolve:
- Contact the client and have them check their SS-4 to verify the EIN and the actual name associated with it at the IRS.
- Update the client's name or EIN on the EFT application and resubmit.
- If the client's name needs to be updated in the system:
- Go to Administration > Client Setup and update the Client Name field to the correct business name. Note: the top line of the address is the name of the client that needs to be in the Client Name field, because it is the name associated with the EIN at the IRS.
- Go to Payroll Relief, select the client, and update their DBA under the Gear icon > Employer and Contact.
- Go to the EFT Application page under the Gear icon > E-Services and verify the client's name has changed on the EFT Application page.
- Have the client sign a new EFT Application agreement with a current date to get EFTPS sent out again.
- Select "Email Client" on the bottom menu bar and have the client sign and return the new agreement.
- Once submitted for processing, the updated name will be sent to the IRS for re-verification.
Bank Validation Waiting Period
What this means: Bank validation was recently completed and a mandatory waiting period is in effect. The system must wait three business days from the validation date to ensure no return codes are received from the bank.
How to resolve:
- No action is needed at this time — simply wait for the three-business-day period to pass.
- Once the waiting period has elapsed, the application will be available for review.
Cannot Locate Principal for Due Diligence Check
What this means: The system is unable to locate the principal using the SSN provided (the last four digits are shown in the error). This is a due diligence verification failure.
How to resolve:
- Review and update the principal information for the client. Ensure the principal is listed with:
- Their legal first and last name
- Their correct SSN
- Their current residential address
- Once updated, resubmit the application.