Requesting Changes to Payroll Processing Days or Daily Exposure Limit

Overview

This article explains how to request an increase or update to a client's Payroll Processing Days or Daily Exposure Limit. Use this guidance when a client's payroll exceeds the current daily direct deposit limit and you would like to avoid splitting payroll into multiple pay dates, or when processing days need to be adjusted.

When to Submit a Change Request

Submit a Change Request through the EFT Application when:

  • A client's payroll exceeds the current Daily Exposure Limit (daily direct deposit limit).

  • You need to adjust the number of Payroll Processing Days for a client.

  • You want to avoid splitting a single payroll across multiple pay dates due to the current limit.

How to Submit a Change Request

Follow these steps to submit a Change Request for Payroll Processing Days or the Daily Exposure Limit:

  1. Navigate to the EFT Application

  2. Select the gear icon.

  3. Select Change Request from the action bar.

  4. Select the Direct Deposit change request option for the client.

  5. In the Notes field, enter a short description explaining the update you are requesting (for example, the new Daily Exposure Limit amount or the updated Payroll Processing Days).

  6. Submit the Change Request.

Processing Time

Once submitted, Change Requests are typically processed within 2 business days. If additional review is required, processing time may be longer.

Important Considerations

  • The Daily Exposure Limit amount being requested should be reasonable and aligned with a standard pay period for the client.

  • Unusually high or inconsistent amounts may cause delays or trigger additional review.

  • Provide enough detail in the Notes field to help the reviewer understand the reason for the request.

Key Takeaways

  • Changes to Payroll Processing Days or the Daily Exposure Limit are submitted as a Change Request through the EFT Application.

  • The Change Request is initiated by selecting the gear icon and choosing Change Request from the action bar.

  • Use the Direct Deposit change request option and include a clear description in the Notes field.

  • Change Requests are typically processed within 2 business days.

  • Requested amounts should align with the client's standard pay period to avoid delays.