Resetting and Completing the EFT Application

Overview

This article explains how to reset and complete an Electronic Funds Transfer (EFT) application when a client has not signed or completed a previously sent EFT approval. Use this guidance when an EFT approval link has expired, when no test transactions have posted to the client's verified bank account, or when the client needs a fresh opportunity to review and sign the EFT application.

Understanding the EFT Application Process

An EFT application must be signed by the client before electronic funds transfers can be processed. If the application has not been signed, test transactions will not be initiated to the client's bank account—even if the bank account information has already been verified. When a previously sent EFT approval has expired or was not completed, the application should be reset and re-sent so the client can review, sign, and submit it.

How to Reset the EFT Application

  1. Navigate to E-Services > EFT Application.
  2. Select Email Employer.
  3. Confirm that you agree to reset the EFT application when prompted.

Steps for the Client to Complete the EFT Application

After the reset has been initiated, the client will receive an email to complete the EFT application. The client should follow these steps:

  1. Review the information on the first screen, then select Next.
  2. Bypass the bank information screen.
  3. Review the next two screens, sign where required, and acknowledge each by selecting the required checkbox.
  4. On the final screen, check the confirmation box.
  5. Select Submit to complete the EFT application for processing.

Key Takeaways

  • Test transactions will not be initiated until the EFT application is signed and submitted, even if the bank account has been verified.
  • If a previously sent EFT approval has expired or was not completed, reset the application rather than resending the same approval.
  • Reset the application by navigating to E-Services > EFT Application and selecting Email Employer.
  • The client must review all screens, sign and acknowledge where required, and check the confirmation box before selecting Submit.
  • The bank information screen can be bypassed if the bank account has already been verified.