Close Payroll Errors: Transaction Error and Transactions Rolled Back

Overview

You may occasionally receive errors or warnings when attempting to close a payroll. Most can be resolved independently, but there is a specific combination of errors that requires immediate assistance from Support. This article explains what to look for and what steps to take.

Errors Requiring Immediate Support

If you receive the following two errors together in the Process Manager Error Log, contact Support immediately by responding in your case with "Ask a Person":

• "A Transaction Error occurred during close payroll." — This will appear with a System Exception of User Access Warning.
• "An error occurred during close payroll - Please CHECK ALL Payroll / Funds Records and Close your payroll again. (Transactions Rolled Back)" — This will appear with a System Exception of Close Commit Error.

Both errors will show a Location of Close Payroll and an Error Code of 0.

What Happens Next

Support will need to reset the payroll header to allow you to void and reprocess the payroll.

Do not attempt to continue processing without contacting Support. Failing to void and reprocess the payroll after receiving these errors can result in missing or incorrect ACH files and missing payroll documents.

Key Takeaways

• These two errors appearing together indicate a critical issue that cannot be resolved without Support intervention.
• Contact Support immediately by responding in your case with "Ask a Person."
• Do not proceed with payroll processing until the payroll header has been reset and the payroll has been voided and reprocessed.