Resolving MyGO App Crashes by Enabling Location Permissions

Overview

This article explains how to resolve MyGO app crashes that occur immediately after signing in. In most cases, the crash happens because location permissions have not been enabled for the app. Use this guidance to enable location access for MyGO on an Android or iPhone device so the app can launch successfully.

Why MyGO May Crash After Sign-In

MyGO requires location access to function properly. If location permissions have not been enabled for the app, MyGO may close or crash immediately after sign-in. Enabling location permissions for the app in your device settings will resolve this issue and allow MyGO to open normally.

Enabling Location Access on an Android Device

Follow these steps to enable location access for MyGO on an Android device:

  1. Open Settings on your Android device.

  2. Tap Location and make sure Location is turned On.

  3. Tap App location permissions (or Location permissions).

  4. Select MyGO from the list of apps.

  5. Choose one of the following permission options:

    • Allow all the time

    • Allow only while using the app

    • Ask every time

    • Don't allow

  6. If available, turn on Use precise location for more accurate GPS positioning.

For the best MyGO experience, we recommend selecting Allow all the time or Allow only while using the app, along with enabling Use precise location if available.

Enabling Location Access on an iPhone

Follow these steps to enable location access for MyGO on an iPhone:

  1. Open Settings.

  2. Scroll down and tap MyGO in the list of apps.

  3. Tap Location.

  4. Select one of the following options:

    • Never — the app cannot access your location.

    • Ask Next Time Or When I Share — the app asks each time.

    • While Using the App — the app can access location only when open.

    • Always — the app can access location even in the background (available for apps that support it).

For the best MyGO experience, we recommend selecting While Using the App or Always.

After Enabling Location Access

Once location permissions have been enabled, reopen MyGO and sign in again. The app should now launch successfully. If the app continues to crash after enabling location permissions, verify that:

  • Your device's overall Location setting is turned on.

  • The MyGO app is up to date in the App Store or Google Play Store.

  • Your device operating system is up to date.

Key Takeaways

  • MyGO requires location permissions to run properly; without them, the app may crash immediately after sign-in.

  • On Android, location access is enabled through Settings > Location > App location permissions > MyGO.

  • On iPhone, location access is enabled through Settings > MyGO > Location.

  • Selecting Allow all the time / Always or Allow only while using the app / While Using the App provides the best MyGO experience.

  • If the app continues to crash after enabling location access, confirm the app and operating system are up to date.