Clearing persistent checkouts (file won't check back in)
On the computer the files were accessed last, please try the following:
- Completely close DocIt and all documents from DocIt. Also close the program associated with that file (i.e. Word for doc/docx etc). Check Task Manager to ensure there is no hanging process associated with the program you just closed.
- Navigate to %appdata%\Doc-It4\Doc-ItTemp (you can paste this directly into File Explorer, assuming you're on the user's login). You should see a folder called CheckOut. You may also see other folders called CheckOut followed by a version number (i.e. CheckOut_4.5.292). Within these CheckOut folders you have four subfolders: Backup, CheckInFlags, Edit and View.
- Please go through each of these subfolders (you can ignore Backup) in each CheckOut folder and delete anything within them (do not delete the subfolders themselves). With DocIt and all documents from it closed, these should be empty. Lingering temp files/folder in here are the main reason checkouts persist when they shouldn't.
Once this is done, re-open DocIt and close it again. You may get the error that there are checked out files one more time but it will be blank, showing no files. The next time you launch DocIt there will be no error and the file should be checked in.