Doc-It Email Converter Error

- If you are running Office 64bit and Control Panel is not showing "Doc.It Email Converter 4 x64", start with the following, then move on to a repair and re-register dll if needed.

There are instances when a Doc.It install or update will install Email Converter 32bit, when 64bit is required to work with Outlook 64bit.  This causes errors, as Doc.It Suite is looking for the 32 bit version of Outlook.  This article will demonstrate how to manually configure Doc.It Suite to download and install the 64bit Email Converter from the Doc.It Server.

Modify the this file using Notepad:   %appdata%\Doc-It4\Doc.It Suite 4\XML Files\XMLConfig.xml


<?xml version="1.0" standalone="yes"?>
<NewDataSet>
  <xs:schema id="NewDataSet" xmlns="" xmlns:xs="http://www.w3.org/2001/XMLSchema" xmlns:msdata="urn:schemas-microsoft-com:xml-msdata">
    <xs:element name="NewDataSet" msdata:IsDataSet="true" msdata:UseCurrentLocale="true">
      <xs:complexType>
        <xs:choice minOccurs="0" maxOccurs="unbounded">
          <xs:element name="XMLConfig.xml">
            <xs:complexType>
              <xs:sequence>
                <xs:element name="PropertyName" type="xs:string" minOccurs="0" />
                <xs:element name="PropertyValue" type="xs:string" minOccurs="0" />
                <xs:element name="Qualifier" type="xs:string" minOccurs="0" />
                <xs:element name="UserID" type="xs:string" minOccurs="0" />
                <xs:element name="ConsoleID" type="xs:string" minOccurs="0" />
              </xs:sequence>
            </xs:complexType>
          </xs:element>
        </xs:choice>
      </xs:complexType>
    </xs:element>
  </xs:schema> ----------------------------------------------------------INSERT THE FOLLOWING BELOW THIS LINE, SAVE AND RESTART DOC.IT SUITE

<XMLConfig.xml>
    <PropertyName>GENMSOfficeBitness</PropertyName>
    <PropertyValue>x64</PropertyValue>
    <Qualifier>General</Qualifier>
    <UserID />
    <ConsoleID />
  </XMLConfig.xml>
---------------------------------------------------------------------------
</NewDataSet>



Repair and re-register if still seeing the error:

1. Shutdown Doc.It and Outlook.
2. Go to Control Panel\Programs and Features in Windows, and run a repair on Doc.It Email Converter 64. 
3. from command prompt run this command regsvr32 "C:\Program Files\Doc.It Suite 4\Doc.It Email Converter 4\Redemption64.dll"
4. Start Doc.It and Outlook.