Email Converter Fix – Duplicating (2019) (Internal)
1. Stop email converter.
2. Remove message(s) from Doc-It Inbox in Outlook.
3. Check all Mailtemp folders (1 through 4) and delete any remaining files
C:\Users\username\AppData\Roaming\Doc-It4\Doc-ItTemp .
4. Delete
duplications in Sent to Doc-It Outlook folder.
It can be installed directly on the affected machines and will most likely resolve the issue.
Test by dragging an email message to the Doc-It Inbox in Outlook.
If a secondary issue persists it may be due to Nuance software with the error below:
We need word to convert the email to PDF and since their Word.exe had an unknown error it was unable to convert. In this particular environment the error was “Word Cannot Start the Converter MSWRD632.WPC/SSPDFCG_x64.CNV” and it was related to Nuance Software. The fix here was:
“Basically, if you have the 32-bit version of Word installed and the 64-bit version of the Nuance software, it causes this error. Go to the following directory on your system:
C:\Program Files\Common Files\Microsoft Shared\TextConv
Rename the SSPDFCG_x64.cnv file to SSPDFCG_x64.old. Restart your computer and see if the issue persists or not.”
As taken from https://helpdeskgeek.com/office-tips/word-cannot-start-the-converter-mswrd632-wpc/
r.February 2 2022 LS