v5 Performing a full Logout Cycle for Doc.It Suite and Connector
In Doc.It v5, the intended running state is as follows: your Desktop Connector is fully connected, its status on the main Suite Window is green and if you double click it from the System Tray (bottom right corner of your screen, next to the clock) it shows connected and is responsive (i.e. you can click between Active and History).
If this is not the case, or if you are having persistent issues with checkouts, previews, or random error messages when operating in Suite, let's try and refresh the connection by signing out of Suite and disconnecting the Desktop Connector. Close all but the main Suite Window and click your name to sign out. For the Connector, click the gear icon, then select Disconnect.
Next, right-click the Doc.It Icon in the system tray (next to your clock) and select Exit.
Now that all Doc.It programs are closed, restart them and login, first with the Desktop Connector, then with Suite, until you're back to the running state described above. If issues persist beyond this, please contact support.