My Support Ticket

The My Support Ticket page displays information about the current active support tickets that have been assigned to you as a District Asset Manager User.

The table includes the details of the original fault and any action taken.

The Asset Information table displays the details of the original fault, date received, and any action taken including the Asset Type, Department, and Location if the ticket has been assigned to an asset. If not assigned, it can be assigned now. The User can also assign the ticket to one or more Users on your system.

To respond to the current support ticket, enter your response, then select Go to save or send the response.

When you assign a ticket to a User or Users, an email is automatically generated and sent to the people to which the ticket has been assigned. The email provides the name of the ticket, the name of the person who raised it, and the name of the person who has assigned it.

If you need further support using the system, email districtmanager@irisglobal.com to contact our Support Team.