My Tickets

Select Helpdesk > My Tickets.

The My Tickets page displays information about the current active support tickets that have been assigned to you as a District Asset Manager User.

If the table is empty this indicates that you have not had any support tickets assigned.

The table displays the support ticket number, name of the person who raised the ticket, title of the support ticket, date and time on which it was received, number of responses given to the ticket (if any), how the ticket was created (either by email or directly within the Helpdesk section), department that the ticket has been assigned to or came from (depending on how you use this function), the status that has been assigned to the ticket (if used), and the ability to close a ticket.

To view all of the tickets you have created, select link at the bottom of the page.

A new table is displayed where you can view the ticket number, your name (the person who added this issue), title given, date and time received, number of responses to this ticket (if no response has been made the entry displays as Awaiting Response; In/Out, which relates to whether the ticket was raised by email or created online, and an Action section that allows the you to either edit or close the ticket.

If the table is empty this indicates that you have not opened a ticket using Open a Support Ticket.

The status of your ticket(s) is displayed in Response, for example, Awaiting Response or the number of responses to a ticket. Select the details in Title to edit the ticket or view the responses.

If you need further support using the system, email districtmanager@irisglobal.com to contact our Support Team.