Helpdesk

Select Helpdesk to open this part of the App.

There are 4 main options available.

Open a Ticket — create a new support ticket. Fill in the appropriate answers, then select Go. Tickets can be opened and then immediately closed, if required.

Active Support Tickets — displays the number of open support tickets. Select Active Support Tickets to view all tickets that are currently open, categorised by the Helpdesk Inbox(es) that are available. Select the relevant Helpdesk Inbox to display all open tickets. Select the ticket name to display the ticket details and allow changes to be made. When updated, select Save. Tickets can also be closed from this screen. The changes are updated on the website.

My Tickets — displays the number of open support tickets that have been assigned to the logged in User. Select the ticket name to display the ticket details and allow changes to be made. When updated, select Save. Tickets can also be closed from this screen. The changes are updated on the website.

Closed Tickets — displays all closed tickets. Select the ticket name to display the ticket details and allow changes to be made. When updated, select Save. Tickets can also be closed from this screen. The changes are updated on the website.

Scan

This option allows the User to Scan a QR code and create a new support ticket for the scanned asset. Complete the answers, then select Go to save this ticket. The changes are updated on the website.

If you need further support using the system, email districtmanager@irisglobal.com to contact our Support Team.