Support Email

To submit support tickets to helpdesk users can send an email to the email address provided on this page in the format 85XXXX@support.schoolassetmanager.co.uk.

We recommend you create a local friendly e-mail e.g. helpdesk@yourdomain.xxx and setup a forward rule to the support.schoolassetmanager.co.uk address. When an email is sent to your helpdesk address, a new support ticket is created in Active Support Tickets.

The email address entered in Email Address: is displayed to the recipient when a response to a support ticket is sent.

Alternatively if you do not want a reply e-mail address to be displayed to the recipient, leave Email Address: blank and enter a name in Email Display Name:. This name is displayed to the recipient when a response to a support ticket is sent.

Select Go to save the changes.

If you need further support using the system, email districtmanager@irisglobal.com to contact our Support Team.