Star Practice Management Accessibility Statement

This accessibility statement applies to the Star Practice Management web app. It does not apply to any desktop applications or any other IRIS product or website.

Star Practice Management's main accessibility characteristics

The application does not contain animation or audio or video content. Browser zoom is supported up to 150% (but not text resizing), although you may find the main menu and a small number of text elements become difficult to read or use. There are no images of text and all content and instructions are in plain text (although the phrasing of some instructions or messages can be difficult to understand for some users). The application is intended to be used with a desktop browser with a fairly large window. It is not intended to be used on small screens such as on mobile devices.

Screen reader (and similar assistive technology) users may find it difficult to use the application, because headings, links and form controls are often not identified well enough.

Using a keyboard

  • Keyboard users will find it difficult to move around the application. A pointing device such as a mouse is recommended.

Page regions, headings and element types

  • Some landmark regions are identified to screen readers, but not all.

  • Headings aren't always available.

Images, icons and charts

  • Some links or buttons with icons instead of visible labels do no have accessible text alternatives.

Colours

  • Text colour contrasts are sometimes just below what's recommended, but most users should still find them OK.

  • There are no application settings to change the colour theme (dark theme, high contrast etc).

  • Device dark mode is not supported.

Text styling

  • User agent stylesheets can be used to change character spacing or line spacing (success depends on how you have things set up; some text may not reflow).

  • You cannot use your browser's accessibility settings to increase or decrease the font size.

Language and messages

  • The application uses American English.

  • Error messages are not always announced to assistive technology users.

Animations and timing

  • There is little or no animation in the application.

Audio, video and external documents

  • There is no video or audio within the application.

Browser zoom and responsiveness

  • Zoom up to 150% using your browser's zoom functions (you may need to increase the size of your browser window; some text may not reflow)

  • The application is optimised for use on a desktop computer with a large browser window; it is not recommended to use on a mobile device.

Standards and regulations

We use Web Content Accessibility Guidelines (WCAG) version 2.1 (opens in new window) AA standard as a reference as we aim for minimum technical levels of accessibility. We know we have more work to do to meet this standard and are making progress.

We have used the Website Accessibility Conformance Evaluation Methodology (WCAG-EM) (opens in new window) to evaluate sample pages.

We are also working towards the principles of ISO/IEC 30071-1 (opens in new window) to help us improve and maintain accessibility.

Contact us with feedback or to report an accessibility problem

To help us send feedback to the right people, we have a customer support Service Desk department.

As an end-user, you can't normally contact the department directly. Instead, ask your manager or HR representative to find out who has responsibility for contacting us on your behalf.

Give them the following information to pass to us:

  • The type of device you were using (for example: iPhone 13, or Windows 10 desktop computer).

  • The web browser and any assistive technology or applications you were using.

  • The page, or pages where you found the problem.

  • A description of the problem.

  • Your contact details and the most accessible way to reach you, if you're happy for us to get in touch.

Updates to this accessibility statement

This statement was last updated on 14 November 2022.